Shipping Policy
Last Updated: February 13, 2026
Purpose of This Policy
This Shipping Policy outlines how Frosstfit handles the processing, handling, and delivery of orders purchased through our website. The purpose is to provide customers with clear and transparent information about shipping procedures, timelines, responsibilities, and limitations. This policy is intended to reduce uncertainty and ensure expectations are clear regarding order fulfillment and delivery.
Order Processing Time
All orders are processed during Frosstfit’s official business hours: Monday through Friday, 9:00 AM – 5:00 PM (GMT-05:00). Orders received outside these hours, including weekends and public holidays, will begin processing on the next business day.
Processing includes:
- Payment verification and authorization
- Order review and validation
- Packaging preparation and labeling
- Handover to the shipping carrier
Orders are typically processed within a standard timeframe. However, processing times may vary depending on order volume, payment verification requirements, and other operational factors. Customers will be notified if there are any significant delays in processing their orders.
Shipping Methods and Carriers
Frosstfit uses reliable third-party shipping carriers to deliver orders. The available shipping options are presented at checkout and may vary based on the customer’s delivery location.
Shipping carriers are responsible for the actual transport of goods. Frosstfit is not responsible for delays caused by carriers, customs inspections, natural disasters, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping addresses during checkout. Errors or omissions in address information may result in delivery delays or non-delivery.
Domestic Shipping
For orders within the United States, standard shipping methods are available. Estimated delivery times are provided during checkout. These timeframes are estimates and may vary depending on carrier operations, weather, or other conditions outside of Frosstfit’s control.
Expedited shipping options may be available for an additional cost. Delivery times for expedited shipments are also estimates and are subject to carrier terms and conditions.
International Shipping
Frosstfit may ship to select international locations, subject to applicable shipping regulations. Customers are responsible for:
- Import duties, taxes, and customs clearance fees
- Compliance with local laws and regulations regarding product import
- Any additional charges imposed by the destination country
Delivery times for international shipments are estimates and may be extended due to customs processing, local logistics conditions, or unforeseen delays.
Shipping Costs
Shipping costs are calculated at checkout based on the chosen shipping method, order weight, dimensions, and destination. Shipping charges are non-refundable unless required by law or in cases where Frosstfit is responsible for the shipment error.
Customers are responsible for reviewing shipping costs before completing the order. Any shipping promotions or discounts are applied according to the terms displayed at checkout.
Order Tracking
Tracking information, if available, will be provided to the customer via email once the order has been shipped. Tracking updates are managed by the shipping carrier.
Frosstfit is not responsible for delays in tracking updates or transit interruptions. If tracking information is not updating or the package appears delayed, customers should contact Frosstfit support for assistance.
Lost or Undelivered Packages
Frosstfit is not responsible for packages lost due to incorrect addresses, customer unavailability, or refusal of delivery. Customers must ensure that the shipping address provided is complete and accurate.
In cases where a package is lost or undelivered due to carrier error, Frosstfit will work with the shipping provider to investigate and provide solutions. Resolution may include reshipment or refund, subject to carrier investigation outcomes.
Shipping Restrictions
Certain products may be subject to shipping restrictions due to legal, safety, or regulatory requirements. These restrictions are clearly noted on the product page. Customers are responsible for reviewing any applicable restrictions before placing an order.
Delays and Exceptions
Frosstfit is not liable for delays caused by events outside of our control, including but not limited to:
- Natural disasters or extreme weather
- Carrier service interruptions
- Customs inspections or delays
- National holidays or local logistical disruptions
Policy Updates
Frosstfit may update this Shipping Policy to reflect operational improvements, legal requirements, or changes in carrier partnerships. Any updates will be reflected by changing the “Last Updated” date at the top of this page. Continued use of the website after updates indicates acceptance of the revised policy.
Business Details
Business Name: Frosstfit
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@frosstfit.shop
Business Address: 89-22 134th St, Jamaica, NY 11418, United States