Return & Refund Policy

Last Updated: March 10, 2026

At Frosstfit, your satisfaction is important to us. If you are not fully satisfied with your jacket purchase, we offer a clear return and refund process.

1. 14-Day Return Policy

• You may request a return within 14 days of receiving your item.
• To be eligible for a return:
  • The jacket must be in the original condition as delivered.
  • All original tags must be attached.
  • Packaged in its original packaging.
  • Include the receipt or valid proof of purchase.

Note: Returns without prior request will not be accepted.

2. How to Initiate a Return

• Contact our support team at support@frosstfit.shop within 14 days of delivery.
• Provide your order number, the jacket you wish to return, and the reason for return.
• Our team will review your request and provide instructions, including the return address.

3. Return Shipping Costs

• Customer Reasons: If the return is due to customer reasons (wrong item, change of mind), the customer is responsible for return shipping costs.
• Our Error: If the return is due to an error on our part (damaged, defective, or incorrect jacket), Frosstfit will provide a prepaid return shipping label at no cost.

4. Restocking Fee

• No restocking fees apply. Eligible returns or exchanges will receive a full refund or exchange value, excluding original shipping costs.

5. Damages and Issues

• Inspect your order upon delivery.
• If the jacket is damaged, defective, or incorrect, contact support@frosstfit.shop within 48 hours with photos.
• We will provide a prompt solution such as a replacement or refund.

6. Non-Returnable Items

• Jackets that have been worn, damaged, or show signs of use.
• Items with missing tags or protective films.
• Clearance or sale items, and gift cards.

7. Refunds

Approved refunds will be issued to the original payment method within 7 business days.

Once the returned jacket is received and inspected, you will be notified of the approval status.

Business Details

Business Name: Frosstfit
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@frosstfit.shop
Business Address: 89-22 134th St, Jamaica, NY 11418, United States