Contact Us
Last Updated: February 19, 2026
How to Reach Frosstfit
Frosstfit provides a structured and documented communication process to ensure that customers can contact the business regarding orders, general inquiries, returns, refunds, policy clarification, or technical issues related to the website.
All customer communication is handled through our official support email address. We do not provide customer support through unofficial third-party channels, personal messaging platforms, or social media accounts unless explicitly stated on our website. Customers are encouraged to use only the contact details published on this page to ensure secure and accurate communication.
Official Support Email
Customers may contact Frosstfit by sending an email to support@frosstfit.shop. This is the primary and official communication channel for all inquiries.
When contacting support, customers should include relevant details such as their full name, order number (if applicable), and a clear description of their request. Providing complete information helps reduce delays and allows our team to review and respond accurately.
Email responses are provided during official business hours. Messages received outside of business hours will be reviewed on the next working business day. Response times may vary depending on inquiry volume, but we aim to address all inquiries in a reasonable timeframe.
Business Hours and Response Time
Frosstfit operates during the following business hours: Monday through Friday, 9:00 AM – 5:00 PM (GMT-05:00).
Customer support inquiries are reviewed and processed only during these hours. Emails sent during weekends or public holidays will be addressed on the next business day.
Response times may be extended during high-volume periods. However, all inquiries are reviewed in the order they are received. Sending multiple emails regarding the same issue may delay response time, as duplicate messages may reset the position in the support queue.
Order-Related Inquiries
For questions regarding order status, shipping updates, cancellations, or modifications, customers must include their order confirmation number in the email. Without a valid order reference, we may not be able to locate the transaction.
Order modification or cancellation requests must be submitted as soon as possible after placing the order. Once an order has entered processing or shipment stages, changes may not be possible. All modifications are subject to the conditions outlined in our Shipping Policy and Return & Refund Policy.
Returns and Refund Communication
Customers who wish to initiate a return must first contact support to receive return instructions. Returns sent without prior authorization may not be accepted.
When requesting a return or refund, customers must provide:
The order number associated with the purchase.
A clear explanation of the reason for the return.
If applicable, supporting photos showing the condition of the product.
Refund processing timelines and eligibility criteria are governed by our Return & Refund Policy. The Contact Us page does not override those policies but serves as the official communication channel for submitting requests.
Technical Support and Website Issues
If customers experience technical issues while browsing the website, such as checkout errors or payment processing problems, they should report the issue via email. Including screenshots and details about the device and browser used can assist in identifying and resolving the issue.
Frosstfit makes reasonable efforts to maintain website functionality but does not guarantee uninterrupted access at all times. Scheduled maintenance or unexpected technical interruptions may occur.
Legal and Compliance Inquiries
For formal legal notices, compliance questions, or verification requests, communication must be submitted in writing to our official business email or mailed to our registered business address. All formal requests should clearly state the purpose of the inquiry and include sufficient identifying details.
We may require verification of identity before releasing any information related to customer accounts, in order to protect privacy and comply with applicable data protection regulations.
Communication Conduct
Frosstfit expects communication to remain respectful and professional. Abusive, threatening, or inappropriate messages may result in restricted communication or refusal of service where permitted by law.
All communication records may be retained for documentation, quality assurance, and compliance purposes in accordance with our Privacy Policy.
Updates to Contact Information
If there are any changes to our contact details, business hours, or communication procedures, this page will be updated accordingly. Customers are encouraged to review this page periodically to ensure they are using the correct contact information.
Business Details
Business Name: Frosstfit
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@frosstfit.shop
Business Address: 89-22 134th St, Jamaica, NY 11418, United States