About Us
Last Updated: February 19, 2026
Our Business Background
Frosstfit is an online retail business focused on the sale of jackets through its official e-commerce website. The company operates exclusively through digital channels and serves customers who choose to purchase products via our online platform. This About Us page is intended to provide transparent information regarding how the business operates, what customers can expect when placing an order, and how we manage our responsibilities as an online seller.
Frosstfit was established to operate as a structured and policy-driven online store. Our operations are based on clear procedures related to product listings, order processing, payment handling, shipping coordination, and customer communication. We aim to ensure that all transactions conducted through our website are processed in accordance with published policies and applicable consumer protection standards.
How Our Store Operates
Frosstfit functions as an e-commerce business. Orders are placed directly through our website, where customers can view available products, select sizes or applicable options, and complete checkout using supported payment methods.
Once an order is successfully placed, the customer receives an order confirmation via email. Orders are then processed within our stated business hours. Processing includes payment verification, order review, and preparation for shipment.
All operational steps, including processing times, shipping timeframes, return conditions, and refund procedures, are governed by the policies published on our website. Customers are encouraged to review those policies before completing a purchase so that expectations regarding delivery, returns, and communication are clearly understood.
Transparency and Communication
Frosstfit maintains a communication structure that allows customers to contact the business directly through email during official business hours. Customer inquiries related to orders, shipping status, returns, or general concerns are handled through our support system.
We do not make guarantees outside of what is formally stated in our policies. Information provided on product pages is intended to accurately reflect available product details at the time of listing. If any updates or corrections are necessary, adjustments are made on the website to maintain accuracy.
Customers are responsible for providing correct billing and shipping information at checkout. Frosstfit is not responsible for delivery issues caused by incorrect information submitted by the customer.
Order Review and Verification
To maintain transaction security and reduce fraudulent activity, orders may be subject to review before shipment. This may include payment verification or confirmation of billing details. If additional verification is required, customers may be contacted through the email address provided at checkout.
If verification cannot be completed, the order may be canceled and refunded in accordance with our Payment and Refund policies. These measures are implemented to protect both customers and the business from unauthorized transactions.
Compliance and Legal Responsibility
Frosstfit operates in accordance with applicable consumer protection and e-commerce regulations relevant to its registered business location. Our website policies are structured to provide clarity regarding customer rights, order eligibility, cancellations, returns, refunds, and privacy practices.
We do not publish misleading information regarding pricing, availability, shipping timelines, or refund eligibility. If an error occurs in pricing or product details due to technical issues, Frosstfit reserves the right to correct such errors before order fulfillment. Customers will be notified if a material correction affects their order.
All website content, including text, images, branding elements, and policy documents, is the property of Frosstfit unless otherwise stated. Unauthorized reproduction or misuse of website materials is not permitted.
Product Representation
Product descriptions are written to provide factual information about the item, including available sizes, materials when applicable, and general features. Variations in color or appearance may occur due to screen settings or lighting conditions used in photography. Such differences are not considered defects.
Inventory availability is subject to change without prior notice. If an item becomes unavailable after an order is placed, customers will be notified and offered a resolution in accordance with our policies.
Customer Responsibility
Customers are expected to review all relevant policies before completing a purchase. By placing an order on the Frosstfit website, the customer confirms that they have read and agreed to the Terms of Service, Privacy Policy, Shipping Policy, Payment Policy, and Return & Refund Policy.
It is the responsibility of the customer to ensure that the purchased product complies with their local regulations if ordering from outside the United States. Frosstfit is not responsible for customs restrictions, import duties, or local regulatory requirements in the customer’s jurisdiction.
Updates to This Page
The About Us page may be updated to reflect changes in business operations, contact details, or policy structure. When updates occur, the “Last Updated” date at the top of this page will be revised accordingly. Continued use of the website indicates acceptance of any revisions.
Business Details
Business Name: Frosstfit
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@frosstfit.shop
Business Address: 89-22 134th St, Jamaica, NY 11418, United States