Return & Refund

Last Updated: February 19, 2026

Purpose of This Policy

This policy explains how to return products purchased from Frosstfit and receive refunds. It provides clear guidance so customers understand their rights and responsibilities. Applies to all purchases made through the Frosstfit website.

Eligibility for Returns

Products are eligible for return if they meet all of the following:

• Purchased directly from Frosstfit’s official website
• Return request submitted within the return period from delivery date
• Product is in original condition, with all packaging, labels, and accessories
• Product shows no signs of use, alteration, or damage after delivery

Items failing these conditions may be rejected and returned at the customer’s expense.

How to Initiate a Return

1. Email support at support@frosstfit.shop before sending any item
2. Include:
   • Order number
   • Reason for return
   • Supporting documentation (e.g., photos) if applicable
3. Wait for instructions before shipping the item
4. Unauthorized returns will not be accepted

Return Shipping

• Customers are responsible for return shipping unless the return is due to Frosstfit’s error (damaged/incorrect items)
• Use a trackable shipping method
• Frosstfit is not responsible for items lost in transit

Inspection and Processing

• Returned items are inspected upon receipt to confirm eligibility
• Inspection may take several business days
• Customers will be notified if the return is approved or rejected
• Non-eligible items are returned at the customer’s expense

Refunds

• Approved refunds are issued to the original payment method
• Refunds may exclude non-refundable shipping fees unless required by law
• Refund processing begins after the returned item is received and inspected
• Processing time depends on payment provider and bank

Exchanges

• Frosstfit does not provide automatic exchanges
• To receive a different product, return the original item and place a new order
• All returned items must meet eligibility criteria before a refund is issued

Damaged or Incorrect Items

• Contact support immediately if a product is damaged or incorrect
• Include:
  • Order number
  • Description of the issue
  • Photos of the product and packaging
• Frosstfit will provide return instructions
• Shipping costs for returns due to Frosstfit error are covered by Frosstfit

Exceptions

• Some items may be excluded due to health, safety, or regulatory reasons
• These exclusions are noted on the product page
• Customers must review product-specific restrictions before purchase

Customer Responsibilities

Customers must:

• Provide accurate order and shipping information
• Follow instructions from Frosstfit support
• Ensure returned items meet eligibility criteria
• Failure to comply may result in rejected returns or delayed refunds

Policy Updates

Continued website use constitutes acceptance of the revised policy
Frosstfit may update this policy for operational changes or legal requirements
Updated policies are reflected in the “Last Updated” date

Business Details

Business Name: Frosstfit
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@frosstfit.shop
Business Address: 89-22 134th St, Jamaica, NY 11418, United States