FAQs
Last Updated: February 13, 2026
General Information
This Frequently Asked Questions section is provided to address common inquiries related to orders, payments, shipping, returns, account management, and general store operations. The information below is intended to offer clarity and transparency. Customers are encouraged to read this section together with our other published policies for complete understanding.
The FAQs page does not replace or override any formal policy. In the event of any inconsistency, the official policy document will apply.
How Do I Place an Order?
Orders must be placed directly through the Frosstfit website. Customers can browse available jackets, select the appropriate size or available options, and proceed to checkout by entering billing and shipping details.
Once checkout is completed and payment is successfully processed, an order confirmation email is automatically sent to the email address provided during checkout. If you do not receive confirmation, you should check your spam or junk folder before contacting support.
Orders are not considered confirmed until payment authorization has been successfully completed.
Can I Modify or Cancel My Order After Placing It?
Order modification or cancellation requests must be submitted as soon as possible after the order is placed. Once an order enters processing or shipment preparation, changes may no longer be possible.
If cancellation is approved before shipment, the payment will be refunded according to the Payment Policy. If the order has already shipped, cancellation will not be possible and the return process must be followed after delivery.
Submitting a request does not guarantee approval. All requests are reviewed based on order status and operational timing.
What Payment Methods Are Accepted?
Frosstfit accepts supported electronic payment methods displayed at checkout. Payments must be completed in full before an order can be processed.
All payment transactions are securely processed through third-party payment providers. Frosstfit does not store complete payment card details on its servers. If a payment is declined, customers should contact their financial institution before attempting the transaction again.
Orders with unsuccessful or incomplete payments will not be processed.
When Will My Order Be Processed?
Orders are processed during official business hours, Monday through Friday, 9:00 AM – 5:00 PM (GMT-05:00).
Orders placed outside business hours, including weekends or public holidays, will begin processing on the next business day. Processing includes payment verification, order review, and preparation for shipment.
Processing time is separate from shipping time. Estimated shipping timeframes are outlined in the Shipping Policy.
How Can I Track My Order?
Once an order has been shipped, a tracking number will be sent to the customer via email, if tracking is available for the selected shipping method.
Tracking updates are managed by the shipping carrier. Frosstfit does not control carrier scanning delays or transit interruptions. If tracking information does not update for an extended period, customers should contact support for assistance.
Do You Ship Internationally?
Shipping availability depends on the regions currently supported by Frosstfit. Customers should review shipping information at checkout to confirm whether delivery to their location is available.
International orders may be subject to customs inspections, import duties, taxes, or local regulatory requirements imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price unless explicitly stated.
Delivery timeframes may vary due to customs processing or regional logistics conditions.
What If I Entered the Wrong Shipping Address?
Customers are responsible for ensuring that the shipping address entered during checkout is accurate and complete. If an incorrect address is provided, customers must contact support immediately.
If the order has not yet been processed or shipped, corrections may be possible. If the order has already been shipped to the incorrect address provided by the customer, Frosstfit is not responsible for lost or undelivered packages resulting from inaccurate information.
Additional shipping fees may apply if reshipment is required.
What Is Your Return Policy?
Returns are subject to the conditions outlined in the Return & Refund Policy. Customers must contact support before sending any item back.
Returned products must meet eligibility requirements, including being unused and returned within the approved return window. Items returned without authorization may not be accepted.
Refund timelines and processing procedures are described in detail in the Return & Refund Policy.
When Will I Receive My Refund?
Refund processing begins after the returned item has been received and inspected, where applicable.
Approved refunds are issued to the original payment method. Processing times vary depending on the payment provider and financial institution.
Shipping fees, if applicable, may not be refundable unless required by law or stated otherwise in the Return & Refund Policy.
What If My Item Arrives Damaged or Incorrect?
If a customer receives an item that appears damaged or does not match the order confirmation, they must contact support within the timeframe specified in the Return & Refund Policy.
Supporting documentation, such as photographs of the packaging and product condition, may be required to evaluate the claim. Claims submitted outside the stated timeframe may not be eligible for review.
Each case is reviewed individually in accordance with published policies.
Do You Guarantee Product Availability?
Product availability is subject to change without prior notice. In rare cases, inventory discrepancies may occur. If an item becomes unavailable after an order is placed, the customer will be notified and offered an appropriate resolution, which may include a refund.
Frosstfit reserves the right to cancel orders in cases of pricing errors, technical issues, or suspected fraudulent activity.
Is My Personal Information Secure?
Frosstfit implements reasonable security measures designed to protect customer data. Personal information is handled in accordance with our Privacy Policy.
Payment details are processed securely by third-party providers. Customers are encouraged to review the Privacy Policy for full details regarding data collection, storage, and protection.
How Can I Contact Customer Support?
Customers may contact support by emailing support@frosstfit.shop during business hours. All inquiries are handled in the order received.
When contacting support regarding an order, customers should include their order number and a clear explanation of the issue to avoid delays.
Can Policies Change?
Yes. Frosstfit reserves the right to update policies, procedures, or website content to reflect operational, legal, or compliance changes.
When updates are made, the “Last Updated” date will be revised. Continued use of the website indicates acceptance of any revised policies.
Business Details
Business Name: Frosstfit
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@frosstfit.shop
Business Address: 89-22 134th St, Jamaica, NY 11418, United States